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Frequently Asked Questions

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TravelSim SIM cards come with a European number, starting with +372.

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TravelSim SIM card is a Triple-SIM, which means it will work in any unlocked device and fits all phones and tablets.

If you are not using a smartphone and are travelling to the USA, Japan, South Korea or the Americas, we recommend checking the compatibility of your device with your country of travel.

Very few mobile phones will not work with TravelSim at all.

a)Locked phones
TravelSim works only in unlocked mobile phones. When you insert your TravelSim in a locked phone, you may see a message like this:
“Restricted SIM”, “Insert correct SIM”, “SIM registration failed”. Please contact your handset provider to have the phone unlocked.

b) Some  Samsung, LG, Blackberry and iPhone users might need to take the following steps:
A. 
Find the TravelSim menu in your phone menu (Main Menu on  Blackberry, General – Phone – SIM Applications on iPhone) and choose “Settings”.
B. 
Press “YES” or “OK”.
C. 
Input “1101” and choose “OK” (there should be a message on the screen that says “CC OptionX: ON”).
D. 
Go ahead and make calls as usual. To turn this option OFF, enter 1102.

c) A small number of handsets or older style phones (5 years +) may require a different dialling method when making calls with TravelSim.
Try to dial in the following mode: *146* 00 country code, telephone number #. Press call.

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Every TravelSim SIM card is pre-activated and ready to use for calling or data.

Important! The data plans need to be activated via our website. Activate your data plan here with just one click.  Please bear in mind that if you do not activate your purchased data plan, your internet usage will be per MB and your credit could run out quickly. Your phone number and PIN are printed on the SIM card. Your Global service is already active for you; no registration is necessary. Calling and texting are automatically activated once you pick up a network for the first time.

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Yes, all the data plans need to be activated beforehand via our website. Activate your data plan here with just one click.  Please bear in mind that if you do not activate your purchased data plan, your internet usage will be per MB and your credit could run out quickly.  You may wish to activate your data plan before your trip – and, if so, just bear in mind the timespan for which your data plan is valid.

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TravelSim airtime/credit lasts one year from your last recharge/top-up. Your SIM card will stay “live” as long as you recharge/top up once a year.

If you are purchasing a data plan, the valid timespan is stated on each data plan (between 1 and 30 days from activation).  Your time allowance will start running from the moment you activate the data plan.

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TravelSim SIM card is a Triple-SIM, which means it will work in any unlocked device and fits all phones and tablets. When your SIM card arrives, you can simply apply it to any unlocked device you wish to use it in.

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Yes. You can use the SIM card in any unlocked device and also connect to wifi-hotspots.

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The rates for all countries are listed on our rates and coverage page. Just click on the rate-finder button and select the countries you are staying in.

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TravelSim offers cheap data plans for 100+ countries. You can save up to 300% on costs with our data plans.  In order to provide the best price, we have divided countries into 3 zones. Zone A countries are also covered by Zone B, and Zone C also covers the countries within Zones A and B. You can add the data plan at any time by going online. Click here for a complete overview of data plans.

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The SIM cards are shipped on the same day we receive your order. Depending on your selected delivery method, your order will arrive within 2-6 days:

  • Shipping to Europe: 2-3 days
  • Shipping to rest of the world: 2-4 days

Should you place your order on a Friday, please allow 2 days extra for delivery.

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TravelSim offers free shipping on all SIM card orders above 49USD. You are eligible for free shipping when you order additional SIM cards, credit or data.

 

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TravelSim offers a 100% money-back guarantee of the purchase price (excluding shipping and handling charges) on all SIM cards (with purchased airtime) returned to TravelSim within fourteen (14) days of receipt. TravelSim will not pay for return shipping costs. All returned products must be returned in an unused, ‘like new’ condition. You must repack the product and place the packaged product in a protective outer box. In order to return an unwanted product, please message us in the first instance by e-mail: gethelp@travelsim.com. Before you send the product back you must receive a ‘return order’ number from us and the correct address to send it to. Tell us the reason you are returning the item, your order number and the product you wish to return. The return postage will be your own responsibility. We recommend sending the goods back with tracked or signed-for postage as we will not be held responsible if the package is lost in the post.  As long as the item you are returning is in the same condition as when we sent it to you, we will issue you a full refund, minus any postage costs.

Please read the full description of our returns policy here.

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You do not need to make any changes to data settings. The TravelSim SIM card has pre-installed data settings for our GPRS service, so you do not need to change anything.

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To check the balance, you can dial 099 or simply view it within the My Account area.

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To check the balance, you can dial 099 or simply view it within the My Account area.

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You can add credit easily online at any time. You simply have to choose whether you would like to add some airtime or some data plan and make the payment (via credit card or Paypal). After successful payment, your airtime is added to your SIM card.

When you add credit to a data plan, please note that you still have to activate your data plan before the actual usage. Otherwise, you will use data per MB and your credit will run out more quickly.

Steps to add data plan.

  • Go to “My Account” area
  • Choose a data plan
  • Make payment
  • Activate the data plan here when you would like to start using it.
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1.Carefully punch out the SIM card from the plastic holder and insert it into your unlocked GSM mobile phone as instructed in the phone’s user manual.

2. Turn on your phone.
If your phone prompts you to enter a PIN, enter the four-digit PIN code (it is provided on the plastic holder).

3. Your phone will now have a new number that works in over 200 countries! Let your friends, family and business partners know your new number and start saving up to 85% on international roaming charges!

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1. Dial ‘00’ or ‘+’ followed by the country code and telephone number. Press call.

eg. +44 20 1234 1234
UK  LONDON   PHONE NUMBER

eg. 0044 20 1234 1234
UK  LONDON    PHONE NUMBER

2. In a few seconds, your telephone will ring. Answer as you normally would.

3. As TravelSim connects your call, you will hear a dial tone.

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During the time between trips, you can redirect calls coming to your TravelSim number to any international number. There is no additional cost for redirection to numbers in over 120 countries.

To activate call redirection:

  • with TravelSim in your handset, dial *146*081*00-country code-phone number#, e.g. *146*081*0044123456789#
  • you can now switch the phone off; all incoming calls will be redirected to the specified number.

To disable call redirection:

  • with TravelSim in your handset, dial *146*080
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TravelSim offers a voicemail service that handles incoming calls when the user is unavailable or busy.

How to activate voicemail:

  • Dial 091 (or *146*091#) and press “call”.
  • You will see “Voicemail activated”on the screen; the incoming calls will now be redirected to your voicemail if you’re unable to answer your phone.

How to deactivate voicemail:

  • Dial 090 (or *146*090#) and press the “call” button.
  • You will see “Voicemail deactivated”on the screen.

How to check the number of voicemail messages:

  • Dial 094 (or *146*094#) and press “call”.
  • You will see “You have X new messages in your voice mailbox” on the screen.

How to listen to your voicemail messages:

  • Dial 095 (or *146*095#) and press “call”. You’ll see “Wait for call” and, in a few seconds, your phone will ring.
  • Answer as you normally would and you’ll hear how many messages you have. Press 1 to listen to the messages.
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Yes, you can use the same SIM card for your next travels. TravelSim SIM card stays “live” as long as you add some credit to the SIM card at least once a year. To use the same SIM card for your next travels, you can simply add credit to (top up) your SIM card here.

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Yes, your SIM card is valid in all TravelSim 200+ countries.

For example, in May you used Zone A data plan in the USA, Belgium and Austria. In September you will travel to Australia. Yes, you can use the same SIM card; all you have to do is buy Zone B data plan for Australia.