Instructions on cancellation
Consumers have 14 days right to cancel.
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire the goods (in the case of physical sim cards, the 14 period starts from the delivery date provided by the courier company).
To cancel the order and get a refund, in the first instance, please contact us by email at gethelp@travelsim.com.
Please Tell us:
1. Your order number;
2. Date ordered on;
3. Delivery address;
4. Product name;
5. The reason you are returning the item.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise.
You don´t have to send us back the physical sim cards. TravelSim customer service will block your unused sim cards on the day we have received the cancellation notice. You can destroy unused sim card/cards as you would not be able to use them in the future.
Remaining airtime
Any remaining credit on a sim card should be used by making local and international calls, or internet usage, and will expire after 12 months of inactivity. No refund of unused money from the subscriber’s account or reimbursement of the cost of the SIM card shall be made after fourteen (14) days of receipt.
Stolen or lost SIM cards
TravelSim does not offer refunds for stolen or lost SIM cards. However, any remaining calling credit can be transferred if a new mobile phone or SIM card is purchased from TravelSim. Please contact Customer Service to arrange your calling credit transfer.
Returning Faulty Goods
Should you receive faulty products, we are happy to issue you a refund or an exchange. To report a faulty item, please contact us first by e-mail at gethelp@travelsim.com, telling us the reason you are thinking it’s a faulty item, your order number, and the product you wish to return. We will then organize an exchange or a refund. All our products are covered by a 1-year warranty.
