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Terms & Conditions

Terms & Conditions

Welcome to the www.travelsim.com website (the ‘Site’), which is provided to you by Top Connect OÜ (TravelSim). Your use of the Site and TravelSim’s services, whether offered directly by TravelSim or through a travel partner, are subject to the following Terms of Use and any operating rules or policies that may be published from time to time by TravelSim. Please read these Terms of Use carefully. By checking the ‘I have read and accept the terms and conditions of the TravelSim Terms of Use’ box during registration for an account or by using the Site or the Services (as defined below) you agree to be bound by these Terms of Use. If you do not agree with or cannot comply with the Terms of Use, please do not use the Site or the Services.

Changes to the Terms of Use

TravelSim may, in its sole discretion, change, add or remove any portion of the Terms of Use at any time by posting new Terms of Use on the Site. Your continued use of the Site or the Services after such changes are posted will constitute your agreement to such changes.

The Services

TravelSim offers a number of products and services on the Site and through partners, such as global phonecards and SIM cards, and toll-free access to send and receive voice messages (collectively, the ‘Services’). Registration and payment may be required to use the Services. Pre-payment using a credit card or Paypal payment is also required for the use of Services. TravelSim may require proof of identity prior to the sale of or use of the Services. Eligibility restrictions, if any, will be noted when registering for each Service. TravelSim will keep a record of all Services provided to you.

Mobile Equipment; SIM Card; Telephone Number

You are responsible for your own end material (such as handsets, plug adaptors and chargers) and its proper configuration and installation, in compliance with any regulations and applicable instructions by TravelSim or the manufacturer. You are also responsible for all preparation to install the Service, such as preparing and inserting SIM cards (interface cards) and setting adequate protocols. You agree to follow all instructions to properly insert the SIM card into your mobile phone. You have no right to be assigned or keep a particular phone number. TravelSim has the right to cancel or change any phone number or other address element it may have assigned to you without compensation, if required for operational or technical reasons or as a result of government regulations or new partnerships, or if they will expire after (one) year of inactivity. TravelSim does not provide mobile phone number or SIM card portability. Any and all rights attached to a phone number assigned by TravelSim to you remain vested in TravelSim. All SIM cards remain the property of TravelSim, which reserves the rights to alter and develop its content as well as claim its return.

GSM Network Coverage

TravelSim offers mobile phone and SIM card users a high degree of coverage via the GSM mobile network. Coverage depends on the network, technical and operational capabilities of the roaming partner. Gaps in coverage may nevertheless be encountered even in areas that are designated as covered, particularly inside buildings or remote areas. Lists of roaming partners are available on the Site. TravelSim will update this information when additional service becomes available. TravelSim will make every effort to provide a high level of availability for its mobile network. However, Travelsim is unable to guarantee continuous, trouble-free operation of its mobile network or certain transmission times or capacities (SMS, for example). TravelSim reserves the right to service its mobile network at any time, which may result in temporary disruptions. No representations or guarantees are made with regard to availability, quality, operation or support for voice or data communication on third-party networks or with third-party lines.

Modifications to the Site or the Services

TravelSim reserves the right, for any reason, in its sole discretion, to terminate, suspend or change any aspect of the Site or the Services including but not limited to products, services, content, features, or hours of availability. TravelSim may impose limits on certain features of the Site or the Services, or restrict your access to part or all of the Site or the Services without notice or penalty.

Charges for the Services

You agree to pay all charges for requested Services in US Dollars or Euros. For Services that require pre-payment, you agree to pre-pay for the Service by debiting your credit card the selected amount or making the Paypal payment. The cost of the Service you use will be debited against the prepaid credit using the then current prices for the Service. In the event your charges exceed your pre-paid credit, you agree to pay any amounts owed to TravelSim within seven (7) days from TravelSim’s request or TravelSim may immediately suspend the Services. You agree to pay for all charges associated with your account, whether or not the use of your PIN was authorized by you. The charges will be deemed to be correct if they accurately reflect the technical records created by a correctly programmed system. You can request an extract of the Service records in writing (by mail or email) from Customer Service within forty-five (45) days after the disputed charge. TravelSim reserves the right to change the prices for the Services at any time. The current applicable prices, which are quoted in US Dollars or Euros, may be found on the Site or by calling Customer Service.

Fair Usage Policy for Unlimited Data plans

Unlimited data is provided for the contracted time. However, we reserve the right to apply a Fair Usage Policy, as it applies to all other network users. The normal usage estimation is 90GB of data in a month, which makes 45GB per 14 days. You can use up to 25GB of data without any speed limitations. From 25 to 50 GB we may reduce the speed to between 256-1024KB to avoid affecting other users. This limitation is intended to prevent network saturation. We reserve the right to close the data consumption that exceeds the normal usage, above 50GB per 14 days. If you do not agree with all of these terms and conditions, then you are prohibited from using the service, and you must discontinue use immediately.

Off-Network Usage

Any deliberate off-network usage of the service (an attempt to circumvent the normal operation of the service in order to avoid paying for use) is prohibited. Any off-network usage that is recorded will incur a separate surcharge (on top of standard rates) as follows: $3 per text message; $3 per minute to make calls and receive calls. This surcharge may not be billed for up to sixty (60) days after actual usage.

Expiration and Service De-Activation

For full-service life and expiry details, see here.

No Insurance Coverage

TravelSim will not be liable for, nor shall any adjustment, refund or credit of any kind be made as a result of any loss, damage, delay, misdelivery, nondelivery, misinformation or failure to provide information, including, but not limited to, caused by or resulting from: (a) delays caused by Customs’ clearance procedures or those of other regulatory agencies; (b) delays in delivery caused by adherence to shipping company policies regarding the payment of duties and taxes; (c) TravelSim’s inability to provide a copy of the delivery record; (d) TravelSim’s failure to notify you of any delay or loss of your shipment and its contents; (e) shipments released without obtaining a signature if the recipient has provided authorization by signing a release delivery authorization and indemnification agreement; or (f) TravelSim’s shipping company’s failure or inability to attempt to contact the sender or recipient concerning incomplete or inaccurate address; incorrect, incomplete, inaccurate or missing documentation; payment of duties and taxes necessary to release a shipment; or an incomplete or incorrect customs broker’s address. TravelSim will also not be liable for any package where our records do not reflect that you made a purchase from us.

Account and PIN

You agree that all account information provided by you is accurate and up-to-date, and you will promptly notify TravelSim of any changes. You are solely responsible for protecting the confidentiality of your PIN and may not disclose your PIN to any other person. You are also solely responsible for all acts and omissions that occur in connection with your account or PIN, whether or not authorized by you. You agree to notify TravelSim immediately if your PIN is stolen or otherwise passes out of your control so that access using the PIN can be terminated. Until you notify TravelSim of such issues with your PIN, you are responsible for all charges associated with your PIN.

User Conduct

The Site and Services are provided to individuals and legal entities only. Any unauthorized commercial use or resale of the Site or the Services is prohibited. The use of the Site or the Services to solicit business for any competitive website or service is also prohibited. You are solely responsible for the content and context of any materials you post or submit through the Site or the Services or that are posted or submitted using your account. Please choose carefully what you post or submit. You agree to comply with the Terms of Use and all applicable local, state, national and international laws, regulations, ordinances, and rules when using the Site and the Services. You warrant and agree that while using the Site and the Services, you will not:

  • use the Site or the Services in connection with chain letters, junk email, spamming, any duplicative or unsolicited messages (commercial or otherwise), or advertising of any kind;
  • harvest or otherwise collect information about others, including email addresses, without their consent;
  • create a false identity or forged email address or header, or otherwise attempt to mislead others as to the identity of the sender or the origin of a message;
  • use the Site or the Services for anything other than personal or corporate purposes without prior consent by travelsim.com
  • upload, post, transmit, distribute or otherwise publish through the Site or the Services unlawful, harassing, defamatory, abusive, threatening, harmful, vulgar, obscene, false, misleading, offensive or otherwise objectionable material;
  • upload, post, transmit, distribute or otherwise publish any material that may infringe the intellectual property rights or other rights of third parties, including without limitation, trademarks or copyright;
  • upload, post, transmit, distribute or otherwise publish any material that contains viruses, trojan horses, worms, time bombs, cancelbots, or any other harmful or deleterious programs;
  • upload, post, transmit, distribute or otherwise publish a photograph of another person without that person’s consent;
  • solicit personal information from anyone under the age of 18;
  • use the Site or the Services to violate any applicable law restricting the export or import of data, software or any other content;
  • interfere with or disrupt networks connected to the Site or the Services or violate the regulations, policies or procedures of such networks;
  • gain or attempt to gain unauthorized access to the Site or the Services, other accounts, computer systems or networks connected to the Site or the Services, through password mining or by any other means;
  • interfere with another member’s use and enjoyment of the Site or the Services or another entity’s use and enjoyment of similar services;
  • use the Site or the Services in any unethical manner or contrary to accepted community standards; or
  • engage in or encourage conduct that would constitute a criminal offence or give rise to civil liability.

No Spam

TravelSim will immediately terminate any account that it believes, in its sole discretion, is transmitting or is otherwise connected with any spam or other unsolicited bulk email. In addition to TravelSim’s other rights or remedies, you agree to pay TravelSim the sum of five dollars (USD$5) for each piece of spam or unsolicited bulk email transmitted from or otherwise connected with your account (which is TravelSim’s genuine estimate of the damage it would suffer) or TravelSim’s actual damages, whichever is greater.

Responsibility for Use of Mobile Lines

You are solely responsible for the content of information and communications transmitted using the Site and the Services. You are responsible for all use of your mobile line, including use by third parties. In particular, you are responsible for the payment of all charges arising in connection with use of your mobile line including goods and services ordered or obtained via your mobile line. PIN/PIN2 and PUK/PUK2 codes and any other security codes that may be assigned should be stored carefully and separately from the mobile phone and the SIM card, and should not be disclosed to anyone. You must comply with all reasonable security procedures and standards with respect to the Service, including activating and periodically changing your PIN code. TravelSim may communicate security issues to you when abuse or misuse is observed or reported by others.

Intellectual Property

You acknowledge and agree that all content and materials available on the Site and via the Services, including but not limited to the TravelSim name and logos, text, music, software, photographs, and video, are protected by intellectual property and other laws. Except as expressly authorized by TravelSim, any use, copy, reproduction, display, performance, modification or transmission is strictly prohibited. Notwithstanding the above, you may download one copy of the content and materials on the Site on any single computer for your personal non-commercial use, provided you keep intact all proprietary and other notices.

TravelSim does not claim any ownership rights in the content or materials posted by you or other members. By uploading, posting, transmitting, distributing or otherwise publishing content and materials on the Site or via the Services, you: (a) grant TravelSim a non-exclusive, worldwide, royalty-free, sublicensable and transferable licence to use, modify, publicly perform, publicly display, reproduce, edit, translate, aggregate, reformat, prepare derivative works based upon, distribute and otherwise exploit the content and materials, in whole or in part, on the Site and via the Services; and (b) represent and warrant that you own the content and materials or have the right to grant the licence to TravelSim.

In appropriate circumstances and at its sole discretion, TravelSim may suspend or terminate the access of and take other action against users who infringe the copyright rights of others.

  • A physical or electronic signature of person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  • Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit TravelSim to locate the material;
  • Information reasonably sufficient to permit TravelSim to contact the complaining party, such as an address, telephone number, and if available, an electronic mail address at which the complaining party may be contacted;
  • A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  • A statement that the information in the notification is accurate, and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Endorsements

All product and service marks that appear on the Site and the Services that are not TravelSim marks are the marks of their owners. References to any names, marks, products or services of third parties or hypertext links to third party sites or information do not constitute or imply endorsement, sponsorship or recommendation of the third party information, product or service.

Monitoring

You agree that TravelSim has the right, but not the obligation, to monitor, edit, disclose, refuse to post, or remove at any time, for any reason in its sole discretion, any material and content anywhere on the Site or via the Services. Notwithstanding this right, TravelSim does not and cannot review all materials posted by users on the Site or via the Services and TravelSim is not responsible for any materials posted by users.

Submissions

All remarks, submissions, ideas, concepts, pictures or other information you submit to the Site or via the Services will become the exclusive property of TravelSim. TravelSim will not be required to treat any submission as confidential, and will be entitled to use all submissions for any purpose whatsoever, without any compensation to you.

Privacy

TravelSim respects your privacy. For an explanation of our practices with regards to information collected or submitted to the Site or for the Services, please see our Privacy Policy online.

DISCLAIMER OF WARRANTIES

THE SITE AND THE SERVICES, INCLUDING ALL CONTENT, FUNCTIONS, AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE, ARE PROVIDED ON AN ‘AS IS’, ‘AS AVAILABLE’ BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. TRAVELSIM DOES NOT WARRANT THAT THE SITE AND THE SERVICES, OR THE FUNCTIONS, FEATURES OR CONTENT CONTAINED THEREIN, WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS.

LIMITATION OF LIABILITY

IN NO EVENT SHALL TRAVELSIM BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT ARE DIRECTLY OR INDIRECTLY RELATED TO THE USE OF, OR INABILITY TO USE, THE SITE, THE SERVICES, OR THE CONTENT, MATERIALS AND FUNCTIONS RELATED THERETO, EVEN IF TRAVELSIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS. IN NO EVENT SHALL THE TOTAL LIABILITY OF TRAVELSIM TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING BUT NOT LIMITED TO NEGLIGENCE) ARISING FROM THIS AGREEMENT OR YOUR USE OF THE SITE EXCEED ONE HUNDRED DOLLARS (US$100) IN THE AGGREGATE.

Indemnification

You agree to defend, indemnify and hold TravelSim and its officers, directors, employees, agents, licensees, successors and assigns harmless from and against any and all claims, losses, damages, liabilities, costs and expenses (including reasonable attorneys’ fees) incurred or suffered by them in connection with any claim arising out of or related to: (a) your use of the Site or the Services; (b) your breach or violation of any of these Terms of Use; (c) your dispute with another user; or (d) the unauthorized access to any password-protected area of the Site or the Services using your password. TravelSim reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and you shall not in any event settle or otherwise dispose of any matter without the prior written consent of TravelSim.

Termination

This agreement constitutes a binding agreement between you and TravelSim until terminated by you or TarvelSim, which TravelSim may do at any time, without notice, in its sole discretion. Without limiting the foregoing, reasons for termination may include TravelSim’s belief that: (a) you have breached the Terms of Use; (b) you are or may become insolvent or bankrupt; (c) an unauthorized person is or may be using your account; (d) you do not have any prepaid credit; (e) your use may be damaging or degrading the integrity of a third party network used by TravelSim; (f) it is required to comply with a government request or order; (g) it is required to perform exceptional facilities’ upgrades or maintenance; or (h) it is required to protect TravelSim, the Site or the Services. If you become dissatisfied with the Site or the Services, your only recourse is to immediately discontinue use of the Site or the Services. ALL OUTSTANDING CHARGES WILL BECOME IMMEDIATELY DUE AND PAYABLE TO TRAVELSIM UPON NOTICE OF TERMINATION AND IN NO CIRCUMSTANCES SHALL YOU BE ENTITLED TO ANY REFUND OF PAYMENTS MADE.

Choice of Law

This agreement shall be governed by and in accordance with the laws of the European Union and Republic of Estonia.

Notices

Except as explicitly stated otherwise, any notices shall be given by email to TravelSim at gethelp@travelsim.com or to you at the email address you provide to TravelSim. Notice shall be deemed given twenty-four (24) hours after the email is sent, unless the sending party is notified that the email address is invalid.

General Provisions

If any provision of the Terms of Use is held to be invalid or unenforceable by a court of competent jurisdiction, then such provision shall be enforced to the maximum extent possible so as to effect the intent of the Terms of Use, and the remainder of the Terms of Use shall continue in full force and effect. The failure by either you or TravelSim to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. A waiver is only effective in the specific instance and for the specific purpose for which it was given. You agree that any cause of action arising out of or related to the Site, the Services or the Terms of Use must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred. You cannot assign your rights under the Terms of Use without TravelSim’s prior written approval. Except as expressly stated otherwise, the rights and remedies under these Terms of Use do not exclude any other right or remedy provided by law or in equity. The Terms of Use and all registration forms comprise the entire agreement between you and TravelSim and supersedes all prior agreements between the parties, regarding the subject matter contained herein. The Terms of Use have been executed in the English language, which language will be controlling. No translation, if any, of the Terms of Use into any other language will have any effect on the interpretation of the Terms of Use or in determining the intent of the parties. All provisions in the Terms of Use regarding representations and warranties, indemnification, disclaimers, and limitation of liability shall survive the termination of the Terms of Use.